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Just got a letter from Fronteir — our phone service provider
Ironically, their slogan is “Welcome to the NEW Frontier” …
Dear Michael Conner,
Frontier is focused on providing the best possible Digital Phone Unlimited Nationwide Calling experience across our entire customer base. We provide long distance at a value price, as part of your Digital Phone service. Over the past three months, your long distance usage has consistently averaged over 3,500 minutes per month and is in violation of our Terms and Conditions of service.
Our terms and conditions state that customers with usage inconsistent with normal residential voice applications and usage patterns may be required to either select another Frontier long distance plan that charges for all long distance calls, or to cancel service. Only a very small percentage of our average residential customers use more than 1,000 minutes per month, and your use is more than three times this amount.
We would like to provide you with the option of keeping your Unlimited Nationwide calling at a rate plan that is more suited to your needs. Please call us at 1-877-273-0512 Monday thru Friday 8am – 5pm EST within 15 business days of the date of this letter to discuss your options. If we do not hear from you within this timeframe, we regret to say that, your “1+” long distance service will be automatically blocked.
We would very much like to keep you as a Frontier long distance customer and hope that you will contact us at 1-877-273-0512 at your earliest convenience.
So much for unlimited long distance eh? There should be a law .. maybe there is. Bait and switch? Unlimited — with limits. You see the same thing on hosting plans (unlimited space, unlimited bandwith) and cell phone plans … unlimited .. WITH LIMITS.
I thought it was funny that in this official letter .. they used the slang word “thru” (Monday thru Friday)
The funny thing is, since I was laid off .. I’m home so less frequently, and my phone usage HAS to be a 10th of what it used to be.
Oh, how I’d love to sue them. Or something!
I know one thing we’re NOT going to do! We’re NOT going to call Frontier and try to negotiate … nope nope .. we’re calling AT&T and SWITCHING!
It’s just a shame I live in such a crappy area that I can’t change my local provider as well.
All of you Frontier customers … I say SWITCH! No more unfair deceptive practices. “We the People” of this county are SICK AND TIRED of being lied to, deceived, and made to be pawns of businesses and our governments giant plot to extort as much money from each and every person as possible!!!